1．You should have an objective third-party browse your site. Which of the following is not the reason for this?
You know your business; others do not.
Have someone navigate your site so you can see it through their eyes.
If you can see your site the way your customer does, your site will be more effective.
You wish to submit a claim.
2．Mirror the customer’s e-mails in style and length, and reply to brief e-mail questions with longer responses.
对
错
3．signature file
优惠券
签名文件
报销单
报价单
